The problem this solves
Work that moves between people by email has no state. Requests get lost, approvals wait on someone's inbox, and nobody can report on how long anything takes. A workflow system gives each request a place to live and a rule for what happens next.
What happens
- Observe. We follow real requests through the current process and write down what we saw.
- Design. Stages, roles, rules, and exceptions are agreed on paper.
- Build. The application is built in increments, with the first stages usable early.
- Measure. Cycle time and bottleneck reporting from the first week in production.
- Hand over. Admin tooling and documentation so your team owns the rules.